My payment was deducted from my bank account, but I didn’t receive a confirmation email from PayRetailers or the credit on the website/platform. What should I do?

If the deposit amount was deducted from your bank account but the payment was still not confirmed, contact us via the Help Center, sending the receipt together with your account registration information on the platform (email and personal ID) .

Please note that even if the payment is confirmed by PayRetailers, it may take a few hours for it to be confirmed by the purchase website and for the credit to be reflected in your account.