I didn’t get a response from the website/platform, what should I do?

Whenever you send a message to the site/platform, the ideal is to wait a period of up to 7 days to receive a response. If you are still not able to receive support from the site, send us a message and we will help you resending your request to the platform’s customer support team.

We suggest that you search for the main contact channels on the platform you use (email, form, live chat, telephone and even Whatsapp) and review the pre-established terms and conditions of the Platform. We also ask that you check the platform’s Help Center/FAQ to find more information about your question.