My payment is still not confirmed, what should I do?

If the website has not confirmed your payment within the standard term (72 hours), contact the customer helpdesk where you made the purchase and always remember to attach a receipt. If you have problems getting in touch with them, or if you did so but have not received a reply, please contact us (attaching the receipt and your registration data on the purchase website). We will help you to find out what has happened.