I have an unknown charge on my bank statement, what should I do?

If you have received an unknown charge in our name through a third party, without knowing the destination of your money, we ask you to communicate with our help center and send us the largest amount of information available (your identity number and receipt received) through the link:

new ticket so that we can carry out an internal investigation.

We clarify that we don’t make contact or send bank tickets through the WhatsApp application or similar. Therefore, DO NOT make any payments originating from these media.