How do I request a refund?

We think it is important to mention that PayRetailers acts as a payment intermediary and that in order to request a refund for a purchase, regardless of the payment method, it is first necessary to talk to the platform’s support team.

If the platform confirms that it will refund your order, PayRetailers will receive the refund order and proceed with the refund within 5 to 15 business days.