No. It is not necessary to have a registration with us. The refund request must be made directly through the platform page in the ‘Refund/Withdrawal’ section. All bank account information must be provided correctly and without special characters.
If you have not received the requested withdrawal within 3 to 5 business days, we ask that you contact directly the support of the platform where you operate.
PS: Withdrawals to a saving account from Banco do Brasil require a little more attention when filling in the bank details. Visit the data filling guide for Banco do Brasil:
