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Do I need to register with PayRetailers to request a payout?

No. It is not necessary to have a registration with us. The refund request must be made directly through the platform page in the ‘Refund/Withdrawal’ section. All bank account information must be provided correctly and without special characters.

If you have not received the requested withdrawal within 3 to 5 business days, we ask that you contact directly the support of the platform where you operate.

PS: Withdrawals to a saving account from Banco do Brasil require a little more attention when filling in the bank details. Visit the data filling guide for Banco do Brasil:

https://www.gov.br/receitafederal/pt-br/assuntos/meu-imposto-de-renda/restituicao/dados-bancarios/preenchimento-dados-bancarios/bb-poupanca